Contact & Support
Last updated: July 24, 2026
The fastest way to reach us is email. We answer everything — questions, bug reports, refunds, feature ideas — within 48 hours, usually much sooner.
Support
- Billing & refunds — include the order reference from your Polar receipt. See the refund policy for the full process.
- Bug reports — tell us your platform (Windows or iPhone), app version, and what you expected to happen.
- Subscription management — you can cancel self-service via the Polar customer portal without emailing us at all.
Data requests
KVKK/GDPR requests (access, deletion, portability) go to the same address and are resolved within 30 days. Note that your journal data lives only on your own device — see the privacy policy.