Refund & Cancellation Policy

Refunds

If Ordo Pro isn’t for you, we offer a full refund within 14 days of purchase — first subscription payment or renewal alike, no questions asked.

To request a refund:

• Email support@ordojournal.com from the address you purchased with, or reply to your Polar receipt.
• Include the order reference from your receipt (if handy).
• We confirm within 48 hours; the refund is issued through Polar to your original payment method, typically arriving in 5–10 business days depending on your bank.

Cancelling your subscription

You can cancel yourself at any time — no email required — through the Polar customer portal (also linked from your purchase receipt). Cancelling stops future renewals; your Pro access continues until the end of the period you already paid for, then the subscription simply ends. Your journal data is stored locally and remains fully yours and readable after cancellation.

Free trial

Pro starts with a 7-day free trial. A card is required at checkout, but nothing is charged until the trial ends — cancel any time during the trial via the Polar customer portal and you pay nothing. The 14-day refund window applies to the first charge after the trial, too.

Renewals

Subscriptions renew automatically (monthly or yearly). Polar emails a receipt for every renewal; the 14-day refund window applies to renewals too.

Questions

Anything unclear? Write to support@ordojournal.com — we respond within 48 hours.